Privacy Policy

Last updated: September 11, 2026

Overview

T21 Compass ("we," "our," or "the platform") is committed to protecting the privacy of families and professionals who use our AI-powered guidance platform for the Trisomy 21 community. This policy describes how we collect, use, and safeguard your information. It is written to be read — if anything is unclear, contact us and we will explain it plainly.

We Never Train AI Models on Your Data

We never train AI models on user data. Your questions, conversations, and any information about your family are never used to train, fine-tune, or improve any AI model — ours or anyone else's. This is a standing commitment, not a setting you have to find and turn off.

Information We Collect

We collect only what the platform needs to work:

• Account information: Your email address and sign-in credentials when you create an account.
• Conversation data: Questions you submit to our AI guides and the responses generated. Because of what this platform is for, your questions may include health information about your family — see "Health Information" below for how we treat it.
• Preferences: Your chosen mode (Family Guide or Professional Studio).

With your consent, we use Google Analytics to understand aggregate, anonymized site usage — for example, which pages are visited most. Analytics load only after you choose "Accept" in the cookie banner, and not at all if you choose "Reject." We do not use advertising trackers or tracking pixels, we do not build advertising profiles, and analytics data is never sold or used to train AI models.

How We Use Your Information

• To provide AI-powered guidance in response to your questions.
• To keep your conversation history available to you.
• To communicate essential service updates.

We do not sell personal information. We do not share your data with third parties except the service providers listed below, who process it only to operate the platform.

Health Information

T21 Compass provides educational guidance only and is not a medical provider or a HIPAA covered entity. However, we recognize that the questions you ask may contain health information about your child or family, and we treat all conversation data with the same care regardless of what it contains: encrypted in transit and at rest, isolated per account, never used for AI training, and never shared across users. All medical-related responses include disclaimers advising you to consult qualified healthcare professionals.

Children's Privacy

T21 Compass is designed for parents, caregivers, and professionals. Account holders must be at least 18 years old, or use the platform with the consent and supervision of a parent or guardian. We do not knowingly collect personal information directly from children under 13. Information that adults share about children in their care is protected as described in this policy. If you believe a child under 13 has created an account, contact us and we will delete it promptly.

Data Retention and Deletion

• You can delete any conversation from your history at any time; deletion is immediate.
• You can request deletion of your entire account and all associated data ("Right to be Forgotten") by contacting privacy@thrive21.ai; we complete account deletions within 30 days.
• We retain account and conversation data only while your account is active.

Data Protection

• Encryption of data at rest and in transit.
• Per-user data isolation on all user data tables.
• No sharing of personal data across users.
• No advertising scripts on any page. Optional Google Analytics loads only after you Accept in the cookie banner; choosing Reject means no analytics scripts load at all.

Your Rights

• Access your personal data at any time.
• Request deletion of your account and associated data.
• Export your conversation history.
• Ask us questions about any of this at privacy@thrive21.ai.

Third-Party Service Providers

We use the following providers to operate the platform. Each processes your data only to deliver its function:

• Supabase: Authentication and database services.
• Anthropic (Claude): AI language model that generates responses. Your queries are processed under our API agreement and are not used to train Anthropic's models.
• Google (Gemini): AI retrieval against our knowledge base. Your queries are processed under our API agreement and are not used to train Google's models.

Contact

For privacy-related inquiries, contact us at privacy@thrive21.ai.